Retail

Phase 1

The State has moved beyond Phase 1, but the description, health measures and participants for Phase 1 are included for reference purposes only.

Business is closed for in-person customer interactions
Online sales with delivery, grab-n-go, or curbside delivery options where possible
Non-essential staff is furloughed, scheduled with reduced hours, or teleworking
Essential staff is onsite for limited activities and periods (i.e., security, administration of operations)

Post signage at retail entrance with closure notice and reference to online shopping options
Transition to e-commerce if the retail establishment has infrastructure for this
Schedule shipping and deliveries with limited interaction
Disinfect incoming and outgoing packages
Stock hygiene and disinfectant supplies
Reconfigure floorplans, enabling line management, and determine capacity/occupancy protocols based on social distancing standards
Develop new cleaning protocols
Perform deep clean and sanitation of entire store prior to reopening
Disinfect seating, tables, and desks before and after each use, and provide disinfectant wipes or sprays for additional use as needed
Place hand sanitizer prominently at each desk, reception area, and pick-up station

Businesses are open for delivery or curbside pick-up such as bookstores, jewelry stores, toy stores, clothing and shoe stores, home and furniture stores, sporting goods stores, car washes, and florists Early Phase 2)
Online shopping, phone orders, grab-n-go, and curbside delivery practices are encouraged (Early Phase 2)
Businesses are open with implementation of the Health Measures listed below (Late Phase 2)
Online shopping, phone orders, grab-n-go, and curbside delivery practices are encouraged (Late Phase 2)

Implement policies for employee health checks to protect employees and customers
Implement policies to protect employees from customer interactions and unnecessary exposure
Implement daily cleaning protocols to disinfect high traffic touch points and respective work areas
Place floor markers to maintain customer social distancing standards
Consider one-way directional floor plans where beneficial to avoid close crossing in aisles
Section and separate checkout stands with plexiglass or comparable barriers
Equip checkout stands with portable scanners to minimize contact with goods
Request customers place items with barcodes exposed for ease of scanning and contactless checkout
Offer touch-free payment options/ give-away pens or pens sanitized between use
Equip employees with PPE appropriate for their position
Provide disinfectant wipes, disinfectants and hand sanitizer to consumers and employees at high touch points / high traffic areas and desk stations where applicable
Offer PPE for customers if appropriate
Require employee/client face coverings

Cleaning, sanitation & hygiene measures from Phase 2 remain in effect, plus:
Continue to post communication outside storefronts and throughout the interior shopping areas to promote hygiene and best practices to minimize transmission
Use line management to control capacity/occupancy at peak hours

Employers / Employees / Customers