Retail
Phase 1
The State has moved beyond Phase 1, but the description, health measures and participants for Phase 1 are included for reference purposes only.
Function Description:
- Business is closed for in-person customer interactions
- Online sales with delivery, grab-n-go, or curbside delivery options where possible
- Non-essential staff is furloughed, scheduled with reduced hours, or teleworking
- Essential staff is onsite for limited activities and periods (i.e., security, administration of operations)
Public Health Measures:
- Post signage at retail entrance with closure notice and reference to online shopping options
- Transition to e-commerce if the retail establishment has infrastructure for this
- Schedule shipping and deliveries with limited interaction
- Disinfect incoming and outgoing packages
- Stock hygiene and disinfectant supplies
- Reconfigure floorplans, enabling line management, and determine capacity/occupancy protocols based on social distancing standards
- Develop new cleaning protocols
- Perform deep clean and sanitation of entire store prior to reopening
- Disinfect seating, tables, and desks before and after each use, and provide disinfectant wipes or sprays for additional use as needed
- Place hand sanitizer prominently at each desk, reception area, and pick-up station
Participants:
- Employers / Employees / Customers
Phase 2 (Current Stage)
Function Description:
- Businesses are open for delivery or curbside pick-up such as bookstores, jewelry stores, toy stores, clothing and shoe stores, home and furniture stores, sporting goods stores, car washes, and florists Early Phase 2)
- Online shopping, phone orders, grab-n-go, and curbside delivery practices are encouraged (Early Phase 2)
- Businesses are open with implementation of the Health Measures listed below (Late Phase 2)
- Online shopping, phone orders, grab-n-go, and curbside delivery practices are encouraged (Late Phase 2)
Public Health Measures:
- Implement policies for employee health checks to protect employees and customers
- Implement policies to protect employees from customer interactions and unnecessary exposure
- Implement daily cleaning protocols to disinfect high traffic touch points and respective work areas
- Place floor markers to maintain customer social distancing standards
- Consider one-way directional floor plans where beneficial to avoid close crossing in aisles
- Section and separate checkout stands with plexiglass or comparable barriers
- Equip checkout stands with portable scanners to minimize contact with goods
- Request customers place items with barcodes exposed for ease of scanning and contactless checkout
- Offer touch-free payment options/ give-away pens or pens sanitized between use
- Equip employees with PPE appropriate for their position
- Provide disinfectant wipes, disinfectants and hand sanitizer to consumers and employees at high touch points / high traffic areas and desk stations where applicable
- Offer PPE for customers if appropriate
- Require employee/client face coverings
Participants:
- Employers / Employees / Customers
Phase 3 (Future Stage)
Function Description:
- Expanded hours enabling more transactional volume over time
- Continue to promote online shopping experiences
- Limiting curbside pick-up and encouraging delivery services when available
Public Health Measures:
- Cleaning, sanitation & hygiene measures from Phase 2 remain in effect, plus:
- Continue to post communication outside storefronts and throughout the interior shopping areas to promote hygiene and best practices to minimize transmission
- Use line management to control capacity/occupancy at peak hours
Participants:
- Employers / Employees / Customers
Phase 4 (Future Stage)
Function Description:
- All employees return to work with regular schedules
- Open for business over typical hours
Public Health Measures:
- Cleaning, sanitation & hygiene measures from Phases 3 remain in effect, plus
- Make face coverings optional
- Remove plexiglass barriers or maintain as optional
- Implement long-term procedures and protections for employees
Participants:
Employers / Employees / Customers